Frequently Asked Questions
What does bean-to-bar mean?
Bean-to-bar means that the chocolate maker buys raw cocoa beans directly from a farmer and processes them to make chocolate and transforms it into finished products such as bars.
What does the percentage mean? (e.g., 70% cocoa)
It refers to the ratio of cocoa to other ingredients. For example, A 70% cocoa bar is made up of 70% cocoa and 30% other ingredients.
What is single origin chocolate?
Single origin chocolate is made from cocoa beans that come from only one farmer.
What kind of cocoa beans do you use?
Our main concerns when choosing cocoa beans are flavor and socially and ecologically responsible farming. We choose our suppliers based on exceptional cocoa flavors and whether their production is stable enough to produce a constant supply and a fair revenue for them. Currently, we have a single supplier of Trinitario beans, however we are collaborating with several other farmers to help them reach a sustainable production level.
What are “tasting notes”?
Our focus in our cocoa bean to chocolate transformation is to keep the cocoa flavors intact. Tasting notes are flavors that the chocolate has kept from the cocoa beans through our transformation process. You can read the full cocoa profile of cocoa from San José del Real de la Carrera here.
What is craft chocolate?
As craft chocolate makers we focus on quality, fair handle, and real flavors. Craft chocolate is defined by the care instilled into each step of the chocolate-making process.
Why is your and other craft chocolate more expensive than the chocolate commonly found in a grocery store?
There are many factories influencing the pricing of our chocolate bars. We pay a higher price for our cocoa beans to make sure the farmer gets a fair wage, we also have to make sure people involved in the chocolate-making process gets a reasonable livable wage.
What is your shipping policy?
Please refer to our dedicated Shipping Policy page.
What is your refund/return policy?
Since our product is for-consumption we are not able to receive returns. If you had any problems with your order, please contact us by e-mail at firstname.lastname@example.org within 30 days of your purchase and we’ll do our best to resolve your issue.
If I am not satisfied, how should I contact Xocolatisimo?
Please contact us at email@example.com.
How can I adjust or cancel my order?
If you wish to adjust or cancel your order, please try to do so before it is shipped. If you wish to adjust your order and it has already shipped, just log in another order with the desired additions. If you wish to cancel your order, please do so before it has shipped; please note we do not accept returns, and this may not constitute reason for a refund. For any more questions please reach us at firstname.lastname@example.org.
Who do I contact for large orders?
We will be happy to help you if you wish to place a large order. Contact us at email@example.com. Make sure to include the quantities and dates you wish to receive it by.
I have an allergy. Is Xocolatísimo safe for me to eat?
We implement processes to avoid any cross contamination, but we work in a facility that also processes dairy, wheat, and nuts. For more info check our Allergen Information page.
My package arrived damaged or melted. What can I do?
Firstly, we apologize for the inconvenience. Please contact us at firstname.lastname@example.org to find a solution. Please include photos of the damaged package.
Who should I contact if I have any more questions?
We will be glad to answer any further questions you may have by reaching us at email@example.com.